Privacy Policy

Effective Date: June 30, 2025

This Privacy Policy outlines the extensive procedures by which Eager Essence (“we,” “us,” or “our”), a company registered in California, USA, manages the personal and client related information we gather from all interactions, services, and website usage.

1. Information We Collect

We meticulously collect and categorize various types of information, aligning with legal definitions:

Identifiers: Name, email address, phone number, physical address, IP address, and unique online identifiers.
Commercial Information: Records of services purchased, service preferences, and engagement history with our agency.
Internet or Network Activity: Browsing history, search history, information regarding interactions with our website or advertisements, and device information.
Professional or Employment Related Information: Job title, company name, industry, and professional communication records.
Financial Data: Billing information and payment history, though sensitive payment details are processed by compliant third party providers.

2. How We Use Your Information

The collected information is used strictly for defined, legitimate business and operational purposes:

Service Delivery and Contract Fulfillment: To execute service agreements, deliver marketing solutions (like ad campaign setup and content management), and process invoices securely.
Communication: To send essential service announcements, security alerts, and comprehensive customer support responses tailored to your needs.
Marketing and Business Development: To inform you of new service offerings, industry insights, and promotions, always respecting your stated communication preferences and opt out choices.
Internal Analytics and Improvement: To monitor and analyze market trends, service usage, and internal activities, ensuring the continuous optimization and enhancement of our service quality and website performance.

3. Collection of Client Data

When providing services such as Full Stack Social Media Advertising or Platform Specific SEO, we access client operational data strictly to perform our contractual duties.
Confidentiality Commitment: All client data, including performance metrics, proprietary creative assets, and audience data, is treated with the highest confidentiality.
Contractual Use Only: This data is used solely to execute the specific services defined in the contract, such as campaign optimization, management, and detailed performance reporting.

4. Use of Third Party Analytics

We leverage established third party analytics providers to gain crucial insights into digital performance.
Tools Utilized: This includes industry standard platforms like Google Analytics. Data collected by these services is primarily used in an aggregated and anonymized format to analyze traffic trends, optimize user flows, and improve overall website effectiveness.

5. Cookies and Tracking Technologies

We utilize various technologies to enhance user experience and deliver relevant content.
Tracking Purposes: Cookies are used for functional needs, gathering anonymous performance metrics, and for retargeting advertising purposes.
Consumer Control: We respect modern privacy standards and are committed to honoring consumer signals where technically feasible, such as the Global Privacy Control (GPC) setting in browsers.

6. Sharing Your Information

We do not sell your personal information. We may disclose data under the following necessary circumstances:

Service Providers: Sharing is limited to necessary data provided to vendors (e.g., payment processors, hosting providers) who are contractually bound to protect your information and use it only for the services we hire them for.
Business Transfers: Information may be disclosed as part of a merger, acquisition, financing, or sale of assets, provided the receiving party agrees to adhere to this Privacy Policy.

7. Legal Compliance and Protection

We reserve the right to disclose information when required by legal mandate, including those imposed by US jurisdictions.
Compliance: Disclosure occurs if required by court orders, governmental requests, or regulatory bodies to fulfill our legal and reporting obligations.
Protection: Disclosure may be necessary to protect the rights, property, and safety of Eager Essence, our clients, and the public, or to enforce our terms of service.

8. Data Security Measures

We prioritize data protection through robust security practices appropriate to the type of data we handle.
Technical and Physical Safeguards: We use advanced encryption (SSL/TLS), strong network firewalls, and rigorous access controls. Access to sensitive client data is secured using multi factor authentication.
Regular Audits: Our systems undergo regular monitoring and security reviews to identify and quickly mitigate potential vulnerabilities.

9. Your California Consumer Rights (CCPA/CPRA)

As a California registered company, we provide the following rights to California residents:

Right to Know: The right to request disclosure of the specific pieces of personal information and the categories we have collected about you.
Right to Delete: The right to request the deletion of any personal information we have collected about you, subject to legally permissible exceptions.
Right to Correct: The right to request the correction of any inaccurate personal information we maintain.
Right to Opt Out of Sale/Sharing: The right to direct us not to sell or share your personal information for cross context behavioral advertising, although Eager Essence affirms it does not currently engage in such selling or sharing practices.

10. Exercising Your Rights and Verification

To exercise any of your CCPA/CPRA rights, you must submit a verifiable request.

Submission: Requests must be made using the contact information provided in Section 13.
Verification: We will take reasonable steps to verify your identity by matching data points you provide with information we already maintain before granting access or processing a deletion or correction request.

11. Non Discrimination

We commit to not discriminating against you for exercising your privacy rights under CCPA/CPRA. This means we will not deny you services, charge you different prices, or provide a different level of quality based solely on your decision to exercise these rights.

12. Children’s Privacy and Age Restriction

Our services are commercial and B2B focused, intended for individuals over 18 years of age. We do not knowingly collect personal information from individuals under 18, and we do not knowingly sell or share the personal information of minors.

13. Changes and Contact Information

We reserve the right to modify this Privacy Policy. Any material changes will be communicated by posting the updated policy on our website. For any questions, concerns, or to exercise your rights, please contact us:
Email: contact@eageressence.site